A. There are two possible scenarios here:
• The postal representative delivered the package to a wrong mailbox
• The postal representative scanned the package as “successfully delivered,” but it’s actually delivered the next business day.
In some instances, a delivery scan is entered into our system before the item is delivered. If you believe that the addressee has received the package before we contact you, email us and indicate that the item has been received.
*Please keep in mind once package is deemed as, “successfully delivered” via Canada Post, we are unable to provide a refund.
An investigation can be done by contacting the addressee to confirm that the delivery took place or to better understand how they receive their mail. The front desk can be checked, mail room, or security room at the address to see if the package was accepted by someone else on the behalf of the addressee.
Areas that can be checked:
• Community mailbox
• Around the location to see if the package was left in another location. The mailbox should also be checked.
In this situation, LPB is not liable for missing/stolen packages. If you are aware of missing packages in your area or is aware of any mail theft in your neighborhood/building, please use a flex delivery address for shipping. This way your package will be safely sent to your post office of preference.
Unfortunately, mail theft is still happening, and this is something we are unable to avoid. However; if your package looks tampered with or the package feels light. It is very important to record an unboxing or take photos and send it to us. We will review every claim case by case.